I'm Hannah Whiteley.
UX & PRODUCT LEADER
ABOUT ME
I'm a UX and Product Design Leader with over a decade of experience creating user-centred, innovative digital experiences. I've led cross-functional teams across industries such as travel, energy, financial services, the public sector, and e-commerce, driving the development of accessible and inclusive products that meet both user needs and business goals.
My expertise lies in shaping design strategy, mentoring teams, and delivering impactful solutions through tools like Figma, Sketch, Adobe Suite, Miro, and Airtable. With a passion for fostering collaboration and creating accessible, inclusive digital experiences, I thrive on leading projects that transform complex challenges into seamless, engaging user journeys.
Experience
2017 - 2024
cxpartners / Sopra Steria
Lead Consultant
Led multi-disciplinary teams to deliver strategic projects in digital transformation. Involved across the whole project lifecycle, from crafting an approach and choosing appropriate methodologies, to presenting outputs to a wide range of stakeholders.
Worked on a variety of projects across multiple sectors, including charities, e-commerce, energy and financial services, and in regulated environments. Deepened my knowledge of safeguarding, inclusivity and power structures, and trained others in UX skills.
Developed a specialism in employee experience; making internal systems and services engaging, accessible and usable, which ultimately improves how employers engage with their employees.
2014-2017
Whitbread / Premier Inn
Design Team Lead
Lead a team of UX, UI and Researchers to create experiences across web, app and in hotels. Championed user-led design and help create multiple agile sprint teams. Delivered on multiple projects, including the first fully responsive end-to-end site, and the b2b journey.
2011-2014
lastminute.com
Senior UX Designer
Worked on a pure e-commerce site to develop my UX skills by collaborating with developers, product owners and designers. Built up strong research skills by working with a great mentor. Gained experience on a wide variety of research methods, including usability testing, guerrilla, discovery and ethnographic.
2010-2011
Post Office
Digital Channels Manager
Used analytics to increase click-through rates on marketing panels, as well as being responsible for copy and content across the digital journey, in both regulated and non-regulated areas.
2007-2010
Royal Mail
Digital Project Manager
Through the graduate scheme, gained experience working for a very large business, in roles in digital, brand, sustainability and data. Gained skills in stakeholder management, how to balance creative and commercial goals and requirement gathering.
2003-2007
Loughborough University
BA (Hons) Industrial Design & Technology
Learnt skills in 2D design, mechanics, electronics, styling and semantics, ergonomics, sustainable design, 3D modelling and prototyping. Worked with a lighting design company, and designing toys for children with accessibility needs during my sandwich year
Kate, SSE
Hannah is an enthusiastic people person, which has meant she has managed to drive our projects forward with pace. Her personality has meant project team members have built trust quickly & therefore worked better as a group.
Along with valuable people skills Hannah is very analytical and always presents back (often challenging subjects) in a wonderful way
Emily, GambleAware
It was so lovely working with you over the last 3 months – wow that’s flown!
It was so evident the genuine care you had for this piece of work. You offer a strong set of skills alongside passion, creativity, relatability and just being super on top of everything!
It’s been a pleasure working with you
James, cxpartners
We talk all the time about evidence based research but working with Hannah she really makes it feel like a science. From her mastery of tools, it feels like she sequentially and logically builds a body of evidence that leaves the direction of travel in no doubt at all.
In terms of giving the client confidence and derisking projects, I think the work she does is second to none.
CONTACT
Interested in learning more about how I can help lead your team to create user-centered digital solutions? Get in touch to discuss how we can collaborate.